Refund Policy
Our commitment to your satisfaction and clear guidelines for refund requests at zirellonovaqent
Refund Eligibility and General Terms
At zirellonovaqent, we understand that sometimes our SEO training programs or services might not meet your specific expectations. We've designed our refund policy to be fair and transparent while protecting both our students and our business operations.
Refunds are generally available for our digital courses, one-on-one coaching sessions that haven't commenced, and subscription services within the first billing cycle. However, certain conditions apply, and we encourage you to review the complete terms below before making your request.
What Qualifies for a Refund
- Digital courses where less than 25% of the content has been accessed within the 14-day window
- Technical issues preventing access to course materials that our support team cannot resolve within 5 business days
- One-on-one coaching sessions cancelled with at least 48 hours notice before the scheduled session
- Subscription services cancelled within the first 7 days of the initial billing period
- Duplicate purchases made in error, reported within 24 hours of the transaction
- Services significantly different from what was described in our marketing materials
Non-Refundable Items and Services
While we strive to accommodate reasonable refund requests, certain purchases cannot be refunded due to their nature or the resources invested:
- Custom SEO audits and website analysis reports that have been completed and delivered
- Live workshops or webinars that have already taken place
- Digital courses where more than 25% of content has been accessed or downloaded
- Consultation calls that have been conducted, even if the advice wasn't implemented
- Physical materials that have been shipped (unless defective)
- Third-party tool subscriptions purchased through our affiliate partnerships
Step-by-Step Refund Process
Submit Your Request
Email us at info@zirellonovaqent.sbs with your order number, purchase date, and detailed reason for the refund request. Include any relevant screenshots or documentation.
Initial Review
Our team will acknowledge your request within 24 hours and begin reviewing your case against our refund criteria. We may request additional information during this phase.
Decision and Communication
Within 3-5 business days, you'll receive our decision via email. If approved, we'll outline the next steps and expected timeline for processing your refund.
Processing and Completion
Approved refunds are processed within 5-10 business days. The refund will appear on your original payment method, though bank processing times may vary.
Payment Methods and Processing Times
The time it takes for your refund to appear depends on your original payment method and your financial institution's processing procedures:
PayPal: 3-5 business days for the funds to appear in your account
Bank Transfers: 7-14 business days depending on your bank
Digital Wallets: 1-3 business days for most providers
We cannot expedite the timeline once a refund has been processed from our end, as this depends entirely on your payment provider's internal systems. If you don't see the refund after the expected timeframe, we recommend contacting your bank or payment provider first.
Partial Refunds and Alternative Solutions
Sometimes a full refund isn't the most appropriate solution, but we still want to make things right. In certain situations, we may offer:
- Partial refunds for courses where significant content has been accessed but technical issues prevented completion
- Course credits that can be applied to future purchases within 12 months
- Free additional support sessions to address specific concerns
- Access to alternative course materials that better match your needs
- Extended access periods for subscription-based services
These alternatives are offered at our discretion and are designed to provide value while acknowledging that your original purchase didn't fully meet expectations. We'll always discuss these options with you before processing any refund request.
Special Circumstances and Exceptions
We recognize that life sometimes presents unexpected challenges. While our standard policy provides clear guidelines, we do consider exceptional circumstances that fall outside normal parameters.
Medical emergencies, family crises, or other significant life events that prevent you from accessing purchased content may qualify for special consideration, even if they fall outside our typical timeframes. These requests require documentation and are reviewed individually by our management team.
Questions About Our Refund Policy?
Phone: +61 477 665 951
Address: Level 1/123 Collins St, Hobart TAS 7000, Australia
Our support team is available Monday through Friday, 9 AM to 5 PM AEST, and we typically respond to refund inquiries within 24 hours.